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Frequently Asked Questions (FAQ)
Pre-Sales FAQ
- Do you offer Coldfusion, ASP, and/or other server side scripting languages?
- May I host adult content?
- What databases do you support besides MySQL? Do you support Microsoft Access?
- What type of platform are these accounts on?
- What is the connection speed of the servers?
- May I use my own SSL (Secure Server) certificate?
- Will I have access to the PHP.ini file?
- Do you offer streaming media?
- Can WebHostingCanada.org host all domain extensions?
- Can .cgi and .pl scripts run outside of the CGI-BIN?
- Is PHP running in safe mode?
- What kind of override do you allow in Apache's .htaccess files? What is the
value of the AllowOverride value in the httpd.conf?
- If I add more domains, and have 1 IP address, can you please explain to me
how it works that the right site will pull up?
- What BIND version are you using?
- How often you do backups?
- Do you have PHP with IMAP support (compiled with IMAP)?
- Do you allow Telnet access?
- Do you count POP/SMTP/FTP toward bandwidth usage?
- Can I setup Anonymous FTP access?
- Will I be able to access my domain without the "www." prefix?
- How long does it take to setup a new account?
- What is Plesk?
- What methods of payment are accepted?
- Prices are quoted in what currency?
- Can I get unlimited bandwidth?
- Is there a minimum contract for any of your plans?
- Can I really host multiple domains under one account?
Domain Registration
- What fees do you charge for domain name registration?
- Is web hosting service included with the registration fee?
- Is domain name registration included in my web hosting package?
- Can I renew my domain name through WebHostingCanada.org even though it was registered with another company?
- How can I find out the expiration date of my domain name if I am registered through another company?
- What is a parked domain?
- What is a domain pointer?
- How much does a pointer domain cost?
- How long does it take to have the pointer set up?
- If WebHostingCanada.org is registering my new domain, who takes ownership?
General Questions
- What are FrontPage server extensions?
- What is bandwidth?
- What is virtual hosting?
- What is SSL / What is shared SSL?
Web Hosting Questions
- I recently signed up for a hosting account and
I am not able reach my site using the domain name. What could be the
possible cause?
- What are the nameservers for WebHostingCanada.org?
- What is the path to....?
- What scripts, if any, are banned from your servers?
- What permissions will I need to set my CGI scripts
to in order to have them run properly?
- I cannot access my subdomain at www.sub.domain.com?
- What username/password do I use to upload to my
subdomains?
- How do I use shared SSL for my account?
- How do I add additional domains to my account?
Answers:
Pre-Sales FAQ
- Do you offer JSP, Coldfusion,
ASP, and/or other server side scripting languages?
No.
We offer the latest version of PHP.
This allows us to keep our support costs down and server uptime up.
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- May I host adult content?
Yes.
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- What databases do you support besides MySQL?
Do you support Microsoft Access?
We only support MySQL.
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- What type of platform are these accounts on?
All servers are running Redhat Linux 7.x.
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- What is the connection speed of the servers?
100MBit connections and directly peering
with over 8 major providers including Verio, Time Warner, and AT&T.
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- May I use my own SSL (Secure Server) certificate?
Yes. You must have a dedicated IP to use your own private SSL certificate.
We can obtain and install a GeoTrust secure certificate on your behalf
for a fee of $100.00 per year. If you have already purchased your own
certificate we will install your certificate free of charge.
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- Will I have access to the PHP.ini file?
No.
Due to security concerns and safegaurding the server.
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- Do you offer streaming media?
HTTP streaming is available.
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- Can WebHostingCanada.org host all domain extensions?
Yes. All available domain extensions are supported.
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- Can .cgi and .pl scripts run outside of the
CGI-BIN?
No.
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- Is PHP running in safe mode?
No, PHP is not running in safe mode.
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- What kind of override do you allow in Apache's
.htaccess files? What is the value of the AllowOverride value in the
httpd.conf?
.htaccess will have the power to override the apache settings, such
as directory permissions, IP banning, etc. The value is AllowOverride
None.
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- If I add more domains, and have 1 IP address,
can you please explain to me how it works that the right site will
pull up?
All servers are using BIND to manage the DNS. All domains, even if
they are on the same IP, will be forwarded to the correct web site.
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- What BIND version are you using?
The latest Version (email support).
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- How often you do backups?
Please contact support if you require a backup services
Otherwise it is the Site Administrators responsibilty to backup the site.
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- Do you have PHP with IMAP support (compiled
with IMAP)?
Yes, PHP is compiled with IMAP support. However, the servers themselves
do not have IMAP.
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- Do you allow Telnet access?
We allow SSH, which is the same as Telnet, just on a secure connection.
For security purposes, we may request proof of identity
(please be prepared to fax or mail a valid copy
of your drivers license)
should you require SSH.
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- Do you count POP/SMTP/FTP toward bandwidth
usage?
Yes. These are all applied toward bandwidth usage.
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- Can I setup Anonymous FTP access?
No.
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- Will I be able to access my domain without
the "www." prefix?
Yes. You will be able to access your domain address with or without
"www." in front of the domain name. For example, www.domain.com or
domain.com are both acceptable. It is just a matter of preference
as to which you will use.
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- How long does it take to setup a new account?
New accounts are setup within 4 hours from the time we receive the request (and/or payment).
We will send a confirmation email, noting the request that a new account be set up.
Once your new account is setup we will send your account login e-mail. Your
e-mail includes your account information along with some useful
information to help you get started. It is important that you read
your welcome e-mail thoroughly and save it for later reference.
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- What is Plesk?
Plesk is a full featured web based control panel that allows you
to manage your domain through a web interface. The idea is to transfer
as much of the control and responsibility of managing your web site
over to you, yet make it as simple as possible for even a novice webmaster
to handle. You have the ability to manage all aspects of e-mail, files,
backup, FTP, CGI scripts, web site statistics and more. No more waiting
for the system administrator to create a MySQL database or password
protect a directory for you!
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- What methods of payment are accepted?
We accept credit card or "online check payments" via PayPal. We
also accept cheques (pending our approval).
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- Prices are quoted in what currency?
All prices are quoted in Canadian Dollars (CDN$).
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- Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth. We set limits
to both protect you and to provide you with reliable service.
If and when you run across a host claiming to offer unlimited bandwidth,
you will definitely want to find out what their meaning of unlimited
really is. No host can really offer true unlimited bandwidth. More
information is provided at http://www.unlimband.com
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- Is there a minimum contract for any of your
plans?
You may pay annually on all of our plans.
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- Can I really host multiple domains under one
account?
You can always upgrade your account so as to be able to host
as many full featured
domains
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Domain Registration
- What fees do you charge for domain name registration?
- .com, .net, .org are only $25.00 per year!
- .ca is only $25 per year!
- .info, .biz, .us, .cc are only $25.00 per year!
- .tv and IDN (Internationalized Domain Names which include Franch, Swedish,
Dutch, Arabic, Hebrew, Chinese etc.. characters) is $75.00 per year!
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- Is web hosting service included with the registration
fee?
No. Web hosting is not included in the domain name registration fee.
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- Is domain name registration included in my web
hosting package?
Domain name registration is available with your hosting package if
desired. However, it is not free.
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- Can I renew my domain name through WebHostingCanada.org
even though it was registered with another company?
Yes.
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- How can I find out the expiration date of my
domain name if I am registered through another company?
You can perform a Whois search.
The result page will offer you the option to view the Whois record.
This record will show your expiration date. Otherwise, please go to
your domain registrar's site and login to your account there.
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- What is a parked domain?
A parked domain is a domain that has been registered through a domain
registrar that has no actual web site to point at. It is registered
solely to reserve the domain name and prevent others from claiming
it.
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- What is a domain pointer?
A domain pointer is a domain that resolves to an IP address that another
domain is already pointing at. For example, if you own the domain
mywebsite1.com and you register a new domain by the name of mywebsite2.com,
and you want both mywebsite1.com and mywebsite2.com to point to the
same web site, mywebsite2.com would be considered a domain pointer.
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- How much does a pointer domain cost?
For new domain names, all that you are responsible for is the domain
registration fee. We will point your new domain to any of your existing
domains or subdomains free of charge.
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- How long does it take to have the pointer set
up?
We will fulfill the request for the domain pointer within 24 hours of your
request. It usually takes between 2 to 48 hours (or more) from the time
that it is set up for the new domain to propagate throughout the Internet.
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- If webhostingcanada.org is registering my new domain,
who takes ownership?
All domain names are registered in YOUR name, not ours.
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General Questions
- What are FrontPage server extensions?
FrontPage extensions are CGI programs that provide the server side
implementation of FrontPage. FrontPage communicates with the extensions
via HTTP using a Remote Procedure Call (RPC). When the server sees
the "POST" request addressed to the FrontPage server extensions it
simply directs the request to the appropriate CGI program. The extensions
implement authoring (uploading/downloading documents, ToDo lists),
administration (setting end-user, author, and administrator privileges),
and dynamic content (browse-time WebBot components). Without the FrontPage
server extensions you will not be able to take advantage of the WebBots
that are available through FrontPage. You also cannot author and administer
your site using the tools provided as part of the FrontPage Editor/Explorer
package.
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- What is bandwidth?
Bandwidth is the term used to measure the amount of data being transferred
from your web space.
When you access a web site, you are downloading a file. This file
can be a web page, a GIF or JPG image, a CGI script,
or a combination of these. These files are downloaded to your computer
and displayed in your web browser.
Each time you download a file, data is being transferred. The amount
of data depends on the size of the file. If you download a web page
that is 1 kilobyte (1,024 bytes), or 1KB, in size, then 1KB of data
has been transferred. If 500 people access that same web page, then
500KB of data has been transferred.
1,024KB is equal to 1MB. 1,024MB is equal to 1GB.
How much bandwidth a site will use depends on many factors. You have
to consider what kinds of files people will be downloading. Certainly
a site with mp3 files for visitors to download will use more bandwidth
than a small web site with very few graphics. Statistically, most
sites use less than 500MB per month, which is half of 1GB.
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- What is virtual hosting? What is shared hosting?
Virtual or shared hosting is where multiple web sites are served off the same
physical server. This saves each customer from purchasing their own
expensive server, performing the setup and providing the appropriate
environment. This is the most common method of hosting sites of small
to medium size with light to moderate traffic.
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- What is SSL / What is Shared SSL?
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for
creating an encrypted link between a web server and a browser. This
link ensures that all data passed between the web server and browser
remain private and integral. It can be used to create secure links
to protect transactions, passwords, personal details, etc.
What is shared SSL?
A shared SSL certificate is one certificate that can be used for all
domains on the server.
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Web Hosting FAQ
- I recently signed up for a hosting account and
I am not able reach my site using the domain name. What could be the
possible cause?
If you have followed the steps for pointing your domain name to our
nameservers, but your new site does not appear to be hosted, you are
probably encountering a propagation lag. The Internet is set up with
thousands upon thousands of name servers. Most are configured to receive
updates only at a certain time each day. It can take from 2 to 48
hours (or more) for your domain name to propagate across all of the
possible domain name servers. You can test this yourself by typing
in your temporary site URL and trying to bring up your web site. If
you can bring your web site up by the IP address but not by domain
name, it is probably a propagation issue. Please give it a few days
to resolve.
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- What are the nameservers
for webhostingcanada.org?
Primary Server Hostname:
ns1.webhostingcanada.org
Secondary Server Hostname:
ns2.webhostingcanada.org
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- What is the path to....?
Web Directory: /home/username/mainwebsite_html
CGI-BIN: /home/username/mainwebsite_cgi
Sendmail: /usr/sbin/sendmail
Perl: /usr/bin/perl
Date: /bin/date
Whois: /usr/bin/whois
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- What scripts, if any,
are banned from your servers?
- UltimateBBS (all versions)
- Ikonboard (all versions)
- All flat-file based forums
- All chat scripts
- IRC Egg Drops
- Proxy Servers
- nph-proxy
- The Anonymizer
- any soap mailers
- FormMail (versions prior to 1.9s)
If you are unsure about a script, just ask :)
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- What permissions will I need
to set my CGI scripts to in order to have them run properly?
CGI scripts only need to be chmod 755 to run. Additionally, scripts
should NOT be put at 777 on any server. This is a huge security risk
and opens your account up to all sorts of possible abuse. If you have
any scripts chmoded to 777, then please change them to 755 immediately.
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- I cannot access my subdomain at www.sub.domain.com?
Simply remove the "www." and you should be able to access the subdomain
fine. Subdomains cannot contain the "www." prefix.
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- What username/password do I use to upload to my subdomains?
You will use your Plesk username/password. If you have created the
subdomain for another user, you may also create an FTP account with
the same name as the subdomain and then that FTP username/password
will work for the subdomain.
i.e. Create a subdomain named "fred". Then create an FTP account
with the username "fred". This FTP account will now have permissions
to upload to fred.yourdomain.com.
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- How do I use shared SSL for my account?
Our shared SSL certificate will be made available for shared access soon
If you would like to, you may purchase your own SSL certificate as
an alternative to shared SSL. We will purchase a GeoTrust SSL certificate
on your behalf for a fee of $100.00 per year. Certificate installation
is free of charge. Please contact the support team via the support
desk if you wish to purchase your own SSL certificate.
If you are using shared SSL and any error boxes about insecure items
pop up, you probably have images located outside of your web site (all
paths must be relative)
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- How do I add additional
domains to my account?
Yes, you would need to upgrade to the reseller package to manage multiple
domains via your control panel interface.
You may host as many full featured
domains (each having it's own Plesk and unique features) as you'd
like within your reseller diskspace and bandwidth limits.
For each additional domain requested (beyond the pre-configured
domains provided), an additional charge of $4 per month is applied.
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*All prices are in Canadian dollars
